Modified Service F.A.Q.
- Is the library re-opening soon?
On Monday, July 27th, the library re-opened to the public. The health and safety of our patrons and staff continues to be our priority and measures including physical distancing, enhanced cleaning protocols and plexiglass barriers will be in place.
- Do I have to wear a mask when I use the library?
Effective immediately, as mandated by medical officers from the Leeds, Grenville and Lanark District Health Unit, facial coverings/masks must be worn inside enclosed public spaces that are openly accessible to the public. Library users are obligated to wear facial coverings/masks inside the building.
- Will the hours be different when the library re-opens?
Effective July 27th, modified operating hours are:
- What do I need to know about my visit to the library?
Masks must be worn indoors in spaces open to the public.
Please limit your stay to 30 minutes or less so that everyone has a chance to browse.
Parents must accompany children under 10 at all times in the library.
Please sanitize your hands upon entry. Sanitizer is provided.
Computer sessions are available for 45 minute sessions, 1 per person per day.
All materials must be returned through the outdoor book drop.
Materials will continue to be quarantined for 72 hours upon return.
The library will be limiting capacity to 50 people.
Washrooms are available on the first floor only.
Please continue to practice physical distancing.
If you are unable to get to/come into the library (ie: feeling unwell, no transportation, etc.), we’re happy to make arrangements to get your materials to you.
At this stage of modified operation, there are no room bookings and no programs being offered.
- Are you accepting book donations?
We are accepting donations agin. During opening hours, please call the library or come in to let a staff member know that you have items to donate. The staff member will meet you at the parking lot door to receive your donations into our quarantine area.
- How are you dealing with returned items? Why are there still items on my card after I’ve returned them?
All returns are quarantined for 72 hours following public health guidelines. There is a 3 day grace period for returns to accomodate for the 72 hour quarantine. In other words, if you return your book on its due date and we don’t check it in for 72 hours, you will not be charged a late fee on this item as we’ve added 3 days to your loan period. This explains why you might still see items on your card after you’ve returned them.
- I can’t login to my Overdrive or Libby account to download books. What’s wrong?
The most common answer to this question is that your library card may have expired. If this is the case, email the library at firstname.lastname@example.org and we’ll happily renew your account until the library re-opens and it’s possible to visit.
- What about programs like Spanish Conversation, Knitter’s Group, Storytime, Read2gether Book Club etc. Are these still running?
Not right now! All regular library operations are on hold for the time being.
- I don’t have internet at home and I rely on the library to check my email. What should I do?
Well, the good news is that the library has an open wi-fi network accessible outside the building 24/7. Use it if you need it! But remember to practice healthy physical distancing! We also have two wi-fi hotspots available for loan!
- I need information on other community services. Where do I go?
Click here for updates on available and impacted services in Lanark County.
- I was planning on attending a Tax Clinic, what do I do now?
Click here for information on the Community Volunteer Income Tax Program.