page last updated November 22, 2021

FAQ

Do I need a vaccine certificate to visit the library?
No, you do not need to show proof of vaccination to use library services, including browsing, computer use and library programs.
Everyone 12 years old and older DOES need to provide proof of vaccination (or a medical exemption) to use a meeting room.
Booking a library meeting room for the provision of social services and delivering or supporting the delivery of court services or government services are excepted. This requirement has been put in place as per Ontario regulations. 

Is the library printing vaccine certificates?
Yes, the library is offering free printing and laminating of Ontario’s vaccine certificate. We will download, re-size, and print this vaccine certificate, then fold and laminate it to a wallet-size card. Please call or bring your health card with you! We are doing lamination in batches, so your certificate will be ready for pickup the next day after 1pm.

I don’t have a photo health card. What do I do?
If you have a red and white health card, you can call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt. We can then help you print that receipt.
No health card at all or still having trouble accessing your receipt of vaccine? Call the Health Unit’s local Vaccine Call Centre at 1-844-369-1234 Monday to Friday 8:30am to 4:30pm.

I already have a certificate printed. Do I need the new one with a QR code?
No, you can continue to use your existing certificate with photo ID.

Why should I get the new one?
It is easier for businesses to scan and shares less personal information.

What is a QR code?
A QR code (an acronym for Quick Response code) is a type of matrix barcode (or two-dimensional barcode) invented in 1994 by the Japanese automotive company Denso Wave. It can store more information than a standard barcode, and is frequently used to quickly link to website urls or other information like your vaccination record. Watch this video for the quick story of how QR codes were invented. 

Where do I need to show my proof of vaccination?
For further details about proof of vaccination, including where you will need to show it, please visit https://covid-19.ontario.ca/proof-covid-19-vaccination.

Is this certificate what I need to travel?
Each foreign country determines what it will accept at its border. You will need to check your destination country’s rules and make sure your documents, including proof of vaccination, meet their requirements. You can use your Ontario proof of vaccination record to access services and to facilitate travel within and outside of Canada. See this page for further details: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/vaccines/life-after-vaccination/vaccine-proof.html

I have other questions about library services. 
Please visit our Services during COVID19 page for other questions. The library will continue to follow all public health guidance from the province and local health unit. Click here for the Library’s COVID-19 Safety and Services Plan to see what services will be offered under the Roadmap to Reopen framework. 

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