page last updated March 1, 2022

FAQ

How do I get the COVID-19 vaccine?
If you still need your first or second or booster dose, you can book online or call the Provincial Vaccine Contact Centre at 1-833-943-3900 to book over the phone. This line is available 8:00 a.m. to 8:00 p.m., 7 days a week. Watch this video of Local Medical Officers of Health and Physicians Answering Questions About the COVID-19 Vaccines.

Do I need a vaccine certificate to visit the library?
No, you do not need to show proof of vaccination to use any library services, including computer use and meeting rooms.

Programs & Events: Most library programs do not require proof of vaccination, but some do on the request of the group/facilitator. Please check the event you are attending for any requirements.

How do I get my proof of vaccination?
You can download your proof of vaccination from Ontario’s COVID-19 Vaccination Portal. You will need your health card and your postal code.

Is the library printing vaccine certificates?
Yes, the library is offering free printing and laminating of Ontario’s vaccine certificate. We will download, re-size, and print this vaccine certificate, then fold and laminate it to a wallet-size card. Please call the library at 613-267-1224 with your health card handy and we will print it and laminate it for you for pick up the next day after 1pm. 

I don’t have a photo health card. What do I do?
If you have a red and white health card, you can call the Provincial Vaccine Booking Line at 1-833-943-3900. The call centre agent can email you a copy of your receipt. We can then help you print that receipt.
No health card at all or still having trouble accessing your receipt of vaccine? Call the Health Unit’s local Vaccine Call Centre at 1-844-369-1234 Monday to Friday 8:30am to 4:30pm.

I got my vaccination out-of-province. What do I do?
Proof of vaccination from outside of Ontario will be accepted if the person’s name and date of birth on their identification document matches their vaccination receipt and they meet the definition of fully vaccinated. Our local Health Unit has an online portal to submit documentation for COVID-19 vaccines received outside of Ontario. This will ensure your records are documented in the Ontario system.

I have a medical exemption. What do I do?
You will also need to show your identification and enhanced vaccination certificate with QR code. Please see this link for details on how to obtain your medical exemption. As of January 10, 2022, physician notes are no longer accepted as proof of valid medical exemptions.

I already have a certificate printed. Do I need the new one with a QR code?
Yes, effective January 4, 2022, Ontario requires the use of the enhanced vaccine certificate with QR code and the Verify Ontario app in settings where proof of vaccination is required.

Why should I get the new one?
It is now required to enter any setting where proof of vaccination is required, and it is more secure and shares less personal information.

What is a QR code?
A QR code (an acronym for Quick Response code) is a type of matrix barcode (or two-dimensional barcode) invented in 1994 by the Japanese automotive company Denso Wave. It can store more information than a standard barcode, and is frequently used to quickly link to website urls or other information like your vaccination record. Watch this video for the quick story of how QR codes were invented. 

Where do I need to show my proof of vaccination?
While proof of vaccination requirements have been lifted by the province of Ontario, businesses and organizations may choose to require proof of vaccination upon entry. You’ll need to check in with the place you intend to visit beforehand to see what their requirements are.

Is this certificate what I need to travel?
Each foreign country determines what it will accept at its border. You will need to check your destination country’s rules and make sure your documents, including proof of vaccination, meet their requirements. You can use your Ontario proof of vaccination record to access services and to facilitate travel within and outside of Canada. See this page for further details: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/vaccines/life-after-vaccination/vaccine-proof.html

I have other questions about library services. 
Please visit our Services during COVID19 page for other questions. The library will continue to follow all public health guidance from the province and local health unit.

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