Update – January 13 2021 – The library is offering curbside pickup and virtual services starting December 28 to at least February 11, 2021.
Curbside will be available during our current modified hours. They are:
How does contactless curbside pick-up work?
1. Place your reserves by logging into your library account
(Not sure how to do that? Click here for our handy video tutorial! You may also call the library and speak with staff to place reserves).
2. Wait for your notification (phone, text or email) that tells you that your items are available.
3. Visit the library during operating hours to pick up your reserves. Wait outside on the yellow squares and library staff will place your items on the table for you to pick up.
I need to print something. How do I do that?
We are offering up to 10 free, black and white printed pages per person per day while the Library building is closed. Send your document by email (email@example.com, subject: Printing), wait to receive our reply saying it’s ready, and pick up during curbside pickup hours.
At this time we cannot offer colour printing or print more than 10 pages a day.
We offer tons of services online!
Borrow eBooks and eAudiobooks through OverDrive
Watch films through Kanopy
Access the world’s top newspapers and magazines with PressReader
Get crafting with CreativeBug
Join us for a virtual program like Babytime and Storytime
Get personalized reading recommendations from library staff
Not sure how to use our online services? Click the link for our handy video tutorials!
Are you accepting book donations?
We are currently not accepting book donations. Our apologies for the inconvenience.
How are you dealing with returned items? Why are there still items on my card after I’ve returned them?
All returns are quarantined for 72 hours following public health guidelines. There is a 3 day grace period for returns to accommodate the 72 hour quarantine. In other words, if you return your book on its due date and we don’t check it in for 72 hours, you will not be charged a late fee on this item as we’ve added 3 days to your loan period. This explains why you might still see items on your card after you’ve returned them.
I can’t login to my Overdrive or Libby account to download books. What’s wrong?
The most common answer to this question is that your library card may have expired. If this is the case, you can renew your library card by filling out our online form.
What about programs like Storytime, Book Club etc. Are these still running?
Yes! We are offering programs virtually. Contact Heidi at firstname.lastname@example.org for details about kids/teen programs or Erika at email@example.com for details about adult programs.
I don’t have internet at home and I rely on the library to check my email. What should I do?
The library has an open wi-fi network accessible outside the building 24/7. Use it if you need it! But remember to practice healthy physical distancing. We also have two wi-fi hotspots available for loan!
I need information on other community services. Where do I go?
Click here for updates on available and impacted services in Lanark County.