Curbside pickup available! Computer access begins June 11. Click here for details on hours & services during COVID19.
Curbside pickup available! Computer access begins June 11. Click here for details on hours & services during COVID19.

page last updated June 7, 2021

The library is offering curbside pickup. Library services can also be accessed by phone and email and on our website at www.perthunionlibrary.ca

On June 11, the library will open for computer access only under Step One of Ontario’s Roadmap to Reopening framework. To book a computer, click here or call the library at 613-267-1224. 

Please click here for details on the library’s services and safety plan in each step of the framework. As the situation continues to evolve, we will continue to keep you updated through our website and social media. As always, everyone is encouraged to be proactive and follow public health guidelines.

Curbside is available:

Monday 10-4
Tuesday 1-6
Wednesday 1-6
Thursday 1-6
Friday 10-4
Saturday 10-4

How does contactless curbside pick-up work?
1. Place your reserves by logging into your library account.

2. Wait for your notification (phone, text or email) that tells you that your items are available.

3. Visit the library during operating hours to pick up your reserves. Wait outside on the yellow squares and library staff will place your items on the table for you to pick up.

Roadmap to Reopening

Summary:
Current step: curbside pickup and virtual services
Step One (June 11): open for computer access and outdoor programs
Step Two (estimated July 2): open for browsing, limited programs
Step Three (estimated July 23): open for meeting room bookings

Click here for the library’s full re-opening plan. 

FAQ

I have a book on reserve. How do I get my books?
Wait for your notification saying your books are ready for pickup. You can pick up your items at curbside pickup during the hours listed above.

I have something due back at the library. What do I do?
You can return it anytime via our outdoor book drop.

I need to use the internet! What do I do?
Beginning June 11, you can book a computer by clicking here. The library has an open wi-fi network accessible outside the building 24/7. Use it if you need it! But remember to practice healthy physical distancing. The library also has wifi hotspots and Chromebooks available for loan.

I need to print something! What do I do?
We are offering up to 10 free, black and white printed pages per person per day at no charge while the library building is closed. Please send your document by email to info@perthunionlibrary.ca. You can pick up your printing during curbside pickup hours. At this time we cannot offer color printing or print more than 10 pages a day.

Are you accepting book donations?
We are not accepting book (or DVD) donations at this time. We just don’t have the space! Please wait until we re-open to the public.

How are you dealing with returned items? Why are there still items on my card after I’ve returned them? 
All returns are quarantined for 24 hours following public health guidelines. There is a grace period for returns to accommodate the 24 hour quarantine. In other words, if you return your book on its due date and we don’t check it in for 24 hours, you will not be charged a late fee on this item as we’ve added 3 days to your loan period. This explains why you might still see items on your card after you’ve returned them.

I can’t login to my Overdrive or Libby account to download books. What’s wrong?
The most common answer to this question is that your library card may have expired. If this is the case, you can renew your library card by filling out our online form. 

What about programs like Storytime, Book Club etc. Are these still running?
Yes! We are offering programs virtually. Contact Heidi at htaber@perthunionlibrary.ca for details about kids/teen programs or Emily at esmith@perthunionlibrary.ca for details about adult programs. 

I need information on other community services. Where do I go? 
Click here for updates on available and impacted services in Lanark County.

Are you offering the tax clinic again this year?
Yes, Lanark Renfrew Health and Community Services will continue with the Community Volunteer Income Tax Program this year! Due to COVID -19 and restrictions imposed by the Ontario Government, they will be doing VIRTUAL Clinics only, instead of the usual in person clinics. Clients may call Lanark Community Programs at 613 257 7121 or 1 800 667 2617 and go to extension 3200 or 3104. Please have all relevant papers ready prior to calling (T4, rent receipts, medical receipts, etc.).

What is the library’s safety plan? What happens if restrictions in our region change?
The library will continue to follow all public health guidance from the province and local health unit. Click here for the Library’s COVID-19 Safety and Services Plan to see what services will be offered under the Roadmap to Reopen framework. 

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